The Challenge
Davis French & Associates is an independent damage management consultancy that works closely with loss adjustors and related organisations. Their teams needed a secure and dependable way to share photos, videos and reports with partners while keeping full oversight of who had accessed what. Email and ad hoc file sharing made it harder to maintain consistent security, track engagement and present information in a structured way.
To support their growth and strengthen client confidence, Davis French needed a portal that brought all communication and evidence together in one place. They also wanted clear analytics so they could see when stakeholders had viewed content. With active projects running at pace, early value was essential. The platform needed to go live quickly so it could begin supporting operations and providing a fast return on investment.
The Solution
We delivered a secure portal hosted in Microsoft Azure, supported by a .Net backend and a React JS front end. The system allowed staff, partners and associated consultants to log in from any location and view or upload materials in a controlled environment.
The portal made it easy to organise photos, videos and reports while ensuring that only authorised users had access. Built-in analytics gave Davis French visibility on views and engagement, helping them keep projects moving and maintain accountability without additional administrative work.
By focusing first on core sharing and access features, the portal was able to support live cases early in the project, with refinements introduced once the initial workflows were already delivering value.
The Outcome
The portal became central to Davis French's daily operations, providing a secure and structured way to present evidence to loss adjustors and partner organisations. The improved clarity and control strengthened trust, reduced communication delays and made it easier for all parties to stay aligned.
It also became an important part of their sales collateral. Prospective clients could see that Davis French handled sensitive information with care and that their reporting processes were supported by a modern, transparent platform. This confidence has played a key role in winning new work and maintaining strong professional relationships.
With secure access, clear auditability and a smooth user experience, the portal delivered early impact and set a solid foundation for long-term operational and commercial growth.
