What We Build in London
Software for Organisations With Processes Others Can't Template
Professional bodies, membership organisations and growing businesses come to us when standard CRMs and spreadsheets stop keeping up.
CRM Replacement and Migration
Replace an ageing or unsupported CRM without losing the workflows and customer history your team relies on.
Member and Customer Portals
Self-service portals with accounts, payments, document generation and reporting, connected to the systems behind them.
Integrations and Automation
Connect CRM, finance, Microsoft 365 and operational tools so data is entered once and handovers happen automatically.
Support and Hosting
Hosting, monitoring and continuous improvement from the team that built the system.
Client Story
A Member Platform Processing 14,000 Documents a Year
We replaced the Royal Institute of the Architects of Ireland's 18-year-old system with a platform now used by over 4,000 members and practices.
Member accounts from existing data
Integrated payments and credits
Document generation with signatures
London FAQs
Working With Vivato in London
The questions London organisations usually ask first.
Yes. Our London office is at 2 Stephen Street, W1T 1AN, close to Tottenham Court Road. We can also run discovery workshops at your offices.
Our own UK team of analysts, developers and QA, working across our London, Sheffield and Hull offices. The people who scope your project build and support it.
It depends on the processes, users, data and integrations involved. Most projects start with a defined first phase so you get a useful system early and an agreed budget before larger commitments. Our bespoke CRM cost guide explains the main drivers.
Sometimes. If your processes fit a standard CRM, configuring one is often the proportionate choice and we will say so. A custom system makes sense when your workflows, integrations or per-user licence costs make standard platforms a poor fit.
The Team
Analysts, Developers and QA Who Stay With Your System
The people who scope your system are the people who build, test and support it, so knowledge is not lost between stages.
Bespoke CRM and software development for London organisations
London has no shortage of software agencies. Most either configure an off-the-shelf CRM or pass custom work to a remote team. Vivato sits between those options: a UK software consultancy with an office on Stephen Street that designs, builds and supports custom CRM and business systems with its own in-house team.
We are a good fit when your organisation's work runs across several teams and systems: enquiries and sales, quoting or applications, delivery, membership or service, and the finance and reporting that sit behind them. Instead of forcing that work into a generic template, we design one connected system around it and stay on to support it.
How a project with us works
- Discovery. We map the process, users and data with the people who do the work, and agree how success will be measured.
- A focused first phase. We deliver the part of the system that removes the most manual work first, so value arrives early and later phases are planned on evidence.
- Migration and integration. Existing records are cleaned and checked before go-live, and the system is connected to the tools you already rely on.
- Support and improvement. The same team hosts, monitors and improves the system as your organisation changes.
Find us
Vivato London 2 Stephen Street, London W1T 1AN Telephone: 020 7139 5093
Find out when it makes sense to replace a legacy CRM, see our customer portals work, or read what bespoke CRM development costs.
